Service Coordinator

Brisbane QLD
$65,000 - $85,000



LOCATION: Brisbane, Queensland


  • Current Queensland Driver's License
  • Office Skills (either courses or previous experience)
  • Confident and friendly demeanor

BASIC OBJECTIVE:Responsible to the Manager for carrying out office duties and coordinating installation and service departments, following the directions provided by the Manager and Service Manager.

KEY RESPONSIBILITIES:The Service Coordinator is entrusted with the following responsibilities and authorities:

  1. Coordinate Service and Installation departments by scheduling work and coordinating with the Project Manager.
  2. Provide exceptional customer service.
  3. Respond to client emails in a timely and professional manner.
  4. Maintain the staff training register, ensuring it is up-to-date.
  5. Manage maintenance contracts and ensure servicing dates are current.
  6. Assist with Quality Assurance processes.
  7. Delegate tasks and ensure all necessary parts are ordered and readily available when needed.
  8. Communicate OHSE (Occupational Health, Safety, and Environment) performance with the Works Manager.
  9. Aid in the development and implementation of OSHE plans.
  10. Offer guidance on OHSE plans to employees.
  11. Coordinate injury management and return-to-work processes for injured staff in collaboration with management.
  12. Assist in conducting workplace incident investigations.
  13. Ensure that records are accurately maintained.
  14. Assist with quotations and recommendations for maintenance and service repairs.
  15. Support quality assurance efforts and maintain the staff training register, updating it regularly.

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