HVAC Senior Mechanical Service Technician and Manager

Job Title: HVAC Senior Mechanical Service Technician

Location: Brisbane

Salary: $110,000 - $140,000 + Car + Sup

Reports to: Service Delivery Manager / General Manager

About Us: Our client is a leading player in the HVAC (Heating, Ventilation, and Air Conditioning) industry. We have a strong legacy of innovation and excellence and are committed to delivering high-quality services to our clients. Our culture emphasizes collaboration, continuous improvement, and a relentless focus on risk reduction for our clients' businesses. As a significant industry player, we provide a stable and dynamic work environment, always striving for efficiency, stability, and reliability.

Primary Purpose of Role: As an HVAC Senior Mechanical Service Technician with our client, your role is pivotal. You will be responsible for completing mechanical and electrical tasks directed by our management team, ensuring compliance with our high standards. Your work will include identifying and mitigating the risks associated with HVAC equipment to our clients' business operations. Effective communication within the team is vital for achieving the best outcomes for both our clients and our business.

Values and Behaviors:

• Innovation: We innovate to eliminate risks from our clients' businesses, ensuring their conditions and operations always meet our high standards.
• Quality: We are committed to providing exceptional service, consistently exceeding our clients' expectations.
• Time Management: Our precision saves our clients time and money through accurate service and reporting.
• Ongoing Improvement: We embrace ongoing improvement and innovation as a way of operating.
• Reliability: We take pride in delivering high-quality services and equipment to guarantee efficiency, stability, and reliability for our clients' business operations.

Key Responsibilities/Accountabilities:

Team Leadership: Lead and guide service personnel.

Service Delivery: Ensure efficient, quality service.

Customer Satisfaction: Address customer needs and enhance experiences.

Operations Management: Optimize daily service department operations.

Quality Control: Maintain high service standards.

Performance Evaluation: Assess and coach the service team.

Budget Management: Manage the service department's budget.

Technical Expertise: Stay updated on industry trends and regulations.

Safety and Compliance: Ensure safety and regulatory compliance.

Reporting: Analyze KPIs and improve service.

Customer Relationship: Build strong customer relationships.

Vendor Management: Manage supplier relationships.

Training: Provide training and development.

Documentation: Maintain accurate records and reports.

Conflict Resolution: Resolve disputes and conflicts.

Strategic Planning: Contribute to long-term goals.

Continuous Improvement: Identify process enhancements.

Emergency Response: Develop contingency plans.

Regulatory Compliance: Ensure industry-specific compliance 

Experience/Qualifications: Essential:

• Drivers Licence.
• Arc Licence.
• Trade Licence.
• Electrical Licence.
• White Card.
• QBCC Licence.

Key Relationships: Internal:

• Service Manager.
• General Manager.

External:

• Clients.
• Suppliers.

How to Apply: If you're ready to contribute to our culture of excellence, innovation, and HVAC expertise please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications. We look forward to welcoming you to our team.

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